Cartridge 303 incompatibility HP Tango X

[sandytechy20]

@PDCDF 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[PDCDF]

This must be the worst Helpdesk service I have ever experienced! 

None of the instructions I have received so far, from at least 3 different HP employees, has worked whatsoever.
What I do need, however, is for someone from HP Support to call me directly and help me "live" solve this issue that has been prevented me from using my printer for more than a month now. Please provide me with a phone number here in Brazil or in the US, where I can get effective help. This is URGENT Thanks

[Irfan_06]

Hi @PDCDF,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

.

I see that you are looking for help with a regional reset on your Printer.

As you have moved to a different country, the same ink cartridges will not work in Brazil.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[PDCDF]

Hi @Irwin6, this is getting more surreal every day to be honest, as I have answered these questions several times already.

Anyway:

- Yes I have cartridges from both regions

- My printer is a Tango x, which does NOT have any USB connector

- HP Smart installed on my PC, yes. Drivers: irrelevant as I am only printing from my phone, through wifi

OS: Windows 11

Model (it's in the title of that thread): Tango X

Please treat this with urgency.

Thanks

[Irfan_06]

Hi @PDCDF,

Tango and later printers enabled for Embedded Web Server reset can be reset without USB connection though the printer and PC must be on the same network. All other printers require a USB connection to a PC for regionalization reset.

Kindly click on this link to install the full feature software. (HP Easy Start Printer Setup Software (Internet connection required for driver installation)

Then, Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[PDCDF]

Hi @Irwin6, 

I had already tried these instructions from one of your colleagues, but the issue is with the following step:

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

When I double-click on the Estimated Levels icon in HP Smart, 

It takes me to the following page: https://hp-mns.com/mns/api/v2/onrampcontent/b0fdc710-bed5-4545-9c1b-67ceae090658/en/BR/3DP65B/Tango%...

And not to the window you are mentioning.

Again, please indicate who I can call to resolve this directly by phone or by video, this has lasted way too much time, and none of the solutions you have offered so far have worked. Thanks.

[Irfan_06]

Hi @PDCDF,

Request you to follow the steps from the below image to proceed further to get the required information for regional reset.

The Set New Region window opens as shared in the above image.

Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[PDCDF]

@Irwin6, I managed to get to the "Set New Region" page, at last, but now I cannot access my private messages...

Please resolve this for me rapidly, so we can get this over with.

Thanks

[Irfan_06]

Hi @PDCDF,

I am sorry to hear that. Please take a screenshot of the screen and try to send it to me in a private message again.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[PDCDF]

Hi, @Irwin6. Private message sent. Thanks