• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-08-2025 09:02 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

Printed fine until today. I have a message stating "One or more cartridges are missing or damaged". The printer is showing all 4 cartridges are missing. They all have ink and I have cleaned the contacts on the cartridges and the cartridge housings. I have also unplugged the printer for 60 seconds. 

 

I am still getting the error message. 

Category:
1 REPLY 1

‎02-13-2025 02:47 AM

HP Recommended

Hi @BrokenPrinter24,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I apologise sincerely for any inconvenience this has given you.

 

We would hate for you to find yourself in this predicament. Because you are important to us.

 

Do not worry; I will do everything in my power to assist you in resolving this.
 

We appreciate you attempting the troubleshooting procedures already. 
 

You may also try a few more steps to resolve this issue.

 

Please click on the link below and follow the steps listed under "Type 3 cartridges."

 

https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

Let me know if this helps you.

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Vince_46

 

 

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.