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‎03-15-2025 10:17 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: macOS 10.15 Catalina

After installing a new cartridge sent by HP I am still getting Cartridge Problem error on my printer

Category:
1 REPLY 1

‎03-20-2025 07:50 AM

HP Recommended

@SudhiK, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If your HP ENVY Photo 7855 All-in-One Printer is displaying a Cartridge Problem error after installing a new cartridge, try these troubleshooting steps:

Check Cartridge Compatibility

  • Ensure you are using genuine HP cartridges that are compatible with the HP ENVY Photo 7855.
  • If enrolled in HP Instant Ink, make sure you are using Instant Ink cartridges, as standard cartridges may not work while enrolled.

Reinsert the Cartridges

  • With the printer powered on, remove the cartridges.
  • Inspect the cartridges for protective tape (remove it if present) and ensure no visible damage.
  • Reinstall them securely and close the cartridge door.

Clean Cartridge & Printer Contacts

  • Power off the printer and unplug it.
  • Remove the cartridges and gently clean the copper contacts with a lint-free cloth lightly dampened with distilled water.
  • Let them dry for a few seconds before reinserting.
  • Plug the printer back in and power it on.

4. Reset the Printer

  • With the printer powered on, unplug the power cord from both the printer and the wall outlet.
  • Wait 60 seconds.
  • Reconnect the power cord and turn the printer on.

Update Printer Firmware

  • Go to HP Support (HP Software & Driver Downloads) and download the latest firmware for your HP ENVY Photo 7855.
  • Follow on-screen instructions to update.

Check HP Instant Ink Status (if enrolled)

  • Sign in to HP Instant Ink and check for any alerts related to your cartridges.
  • If the cartridge is defective, contact HP Support for a replacement.

Try Another Cartridge

  • If you have an old or spare cartridge, try inserting it. If it works, the new cartridge may be faulty.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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