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‎09-04-2021 07:29 AM

HP Recommended
Product: Envy 6234
Operating System: Android 8.0 Oreo and older

Hi can anyone help I seem to have a ribbon on the right hand side of the cartridge carrier off and I don't know where it connects back to can any one help

Category:
3 REPLIES 3

‎09-09-2021 05:35 AM - edited ‎09-09-2021 05:36 AM

HP Recommended

@Ploddy, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, kindly send a picture of the ribbon you are referring to. 

 

To know how to insert the ink cartridges, refer to - Replace HP inkjet printer cartridges

 

If you mean a translucent tape from inside the printer, that is the encoder strip that helps the carriage to move. If this is damaged or come off, this is a hardware issue and cannot be fixed. Refer to this document - Carriage jam or E3 error

In this case, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-09-2021 05:43 AM

HP Recommended

I have resolved this issue via whattsapp live chat by resetting the printer - Thank you

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‎09-09-2021 05:53 AM

HP Recommended

@Isaac39

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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