Changed new and orginal cartridge to new HP cartridge and message that cartridge not connecting.

[Caro180]

HP Envy Inspire. First time changing black ink cartridge by putting new HP legit cartrige. No black printing and error cartridge message. Help...

[Fabio_L32]

Hello @Caro180 , how are you ?

Please, try the procedures below:

HP ENVY Inspire Printers - Incompatible Cartridges error with Original HP cartridges | HP® Support

Best regards

[Caro180]

Thanks Fabio. I’ve disinstalled the printers and reinstalled it and it’s t worked fine with the same original  HP ink cartridge. 

[Fabio_L32 · Accepted solution]

Hello @Caro180 

That's great news!

Could you mark this topic as solved?

This way, others can find it as a solution for future searches.

Best regards

[SERGI0121965]

Acabei com a assinatura de fornecimento dos tinteiro. Compro tinteiros originais e a informação que aparece na impressora é:  Há problema com a sua assinatura, enquanto não resolver o problema não pode imprimir.

É a segunda vez que compro tinteiros e aparece sempre esta informação.

Impressora - HP Envy 6110e

Preciso de ajuda para resolver esta situação.

[Nal_NR]

Hi @SERGI0121965 ,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day