Colour print quality

[Pipster1970]

I am having issues printing colour documents. It seems to be the cyan end of the spectrum as it is the blue and green that are failing, so everything comes out pink.

I have tried all the usual tricks, cleaning, updating the software etc, but this has been happening on and off for some time. Now I cannot even realign the print, because the quality of the alignment print page is so poor that my scanner cannot read it.

I think I probably just need to buy a new printer. I've changed the ink cartridge several times, but it has made no difference. I am also having connectivity issues where sometimes my laptop is telling me it can see my printer, but does not know its' status.

Really frustrating.

Thank you,

Phil

[sandytechy20]

@Pipster1970

Welcome to the HP support community.

I understand you are getting print quality issues and connectivity issues, follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Pipster1970 · Accepted solution]

Hi Sandytechy,

Thank you for your response, I had already tried all of those things and more.  The Print Doctor wasn't finding anything.

This issue has been bothering me for a while, so in the end I used a voucher from HP to get a discount on a new printer which arrived a couple of days ago.

That works perfectly of course, and I am now happily printing in beautiful colour.

Cheers,

Phil

[sandytechy20]

@Pipster1970

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.