• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-03-2021 06:39 AM

HP Recommended
Product: ENVY5530
Operating System: Microsoft Windows 10 (64-bit)

Hi My ENVY5530 all in one printer has suddenly decided to print blue instead of green, i cannot get it to print green.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2021 11:27 AM

HP Recommended

Have you read through your paperwork for Instant Ink.
Here are 2 links:

  1. HP INSTANT INK, HP+ PLANS: INK AND TONER 
  2. HP Instant Ink 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎10-03-2021 08:23 AM - edited ‎10-03-2021 08:25 AM

HP Recommended

Hello @janu1 ,
Welcome to the HP Support Community!

 

Print a "Printer Status Report", upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

 

Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎10-03-2021 09:01 AM

HP Recommended

2021-10-03_155827.jpg

Was this reply helpful? Yes No

‎10-03-2021 09:39 AM

HP Recommended

@janu1,

 

you have signed up for instant ink. The ink 3 colors cartridge is defective! No yellow, must be replaced!

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎10-03-2021 10:38 AM

HP Recommended

Seeing as Instant Ink I an automated service 1) why has this not been piocked up by HP instant ink?  2) how do I get another colour cartridge from HP  instant ink?

Was this reply helpful? Yes No

‎10-03-2021 11:27 AM

HP Recommended

Have you read through your paperwork for Instant Ink.
Here are 2 links:

  1. HP INSTANT INK, HP+ PLANS: INK AND TONER 
  2. HP Instant Ink 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.