Cyan (blue) print issue

[K-town]

Blue ink refused to print despite the fact that it was a relatively new cartridge.  Used Print and Scan Doctor and cleaned multiple times.  No change.  Installed a new blue cartridge.  Any color printed using blue ink prints with striations (horizontal lines).  Used Print and Scan Doctor and cleaned multiple times.  No change. Contacted HP Customer Service.  They said they were having trouble with cartridges sourced from - China?

They sent me a replacement cartridge.  Installed.  SAME PROBLEM.  This printer is only a year and a half old.  

[Betty0610]

@K-town

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team again regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[hammer4 · Accepted solution]

Same problem with 4 year old Officejet Pro 6968.  Solved same problem about 2 years ago by spraying with air duster on cyan intake port.  Worked for 2 more years, now same problem.  Now air duster doesn't help.  The more I used the clean head program the less blue I got.  Hammer4

[Ronald77]

I've done everything I can think of to get HP OfficeJet Pro 6978 to print blue.  Had printer for a little over 1 year; then this problem. Cleaned the print heads, put in new blue cartridges.  Several people have this problem but NO Help from HP.  Used HP printers for years with no problems.  This will be my last HP Printer

[K-town]

Thank you! I may try the air duster approach to see how far I may get with this printer.  

[K-town]

My last (Dell) printer probably lasted 8-10 years.   This HP unit is not making me a fan. 

[SCurtain5]

I am having the same issue with an office jet 8030, it is only 2 years old and use it for personal printing only. How can this be fixed?  I hate HP printers!!

[Betty0610]

@SCurtain5

Welcome to the HP Support Community.

Are you able to copy well?

Try the steps from here: https://support.hp.com/in-en/document/c06260268

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SCurtain5]

I am afraid this did not help. When I run the test reports the blue box does not show up at all.  I wouldn’t mind if the box was somewhat blurry or not the best print quality. However to have nothing but white space where the blue box should be shows that there is a more serious issue.  This printer is garbage!!

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!