Deskjet 2700 presets different iphone no color

[NLEVY]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Deskjet 2700 presets different iphone no color - HP Support Community - 8450100

Reply:

I had the same problem, except it was my HP 2640, but the same situation with the presets on both my iPad and iPhone. I’ve now downloaded an updated HP Smart on my iPad. This did nothing. Same issue, whether printing a pdf or a document from a different program, or trying to print them directly from HP Smart. As soon as I choose this printer, the options are only black and white, no color. There is no option to switch to color. This is also recent, as I had no issue printing color before the last few weeks.

[Nal_NR]

Hi @NLEVY,

Welcome to HP Support Community! I'd like to help!

First, remove the HP Smart App.

Restart the iPhone and install the HP Smart app again.

Turn on the printer and make sure ink cartridges are installed and paper is loaded in the tray.

On the Apple device, open Settings, tap Wi-Fi, and then tap the printer with DIRECT in the name (Example: DIRECT-72-HP Officejet Pro 6970) from the list of available networks.

If prompted for a password, type 12345678. This is the default password to log in.

If you created a custom password and do not remember it, go to your printer to get the password. The method to find the password depends on your printer model.

Printers with a control panel display

Touch the Wi-Fi Direct icon or navigate to the Wi-Fi Direct menu.

Go to the Reports menu, and then select Network Summary or Network config. to print a network summary page. Find the Wi-Fi Direct password in the Wi-Fi Direct section.

Press the Information button to print a report with Wi-Fi Direct information. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

Press and hold the Wi-Fi Direct button for 3 seconds. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

Press the Wireless and Information buttons at the same time. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

Press and hold the Resume/Cancel or Resume button for 2-3 seconds to print an information page. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

Press and hold the Resume/Cancel or Resume button for 10 seconds to print an information page. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

Open the item you want to print, and then tap Print from the app or action menu.

Select your printer from the list of available printers, and then tap Print.

Reconnect to your local Wi-Fi network after the print job completes.

See if you get to print in color after connecting the printer through WiFi Direct.

Keep me posted for further assistance.

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