Error: Older generation cartrige

[DC1962]

I have a printer HP office jet pro 8710.  I recently ran out of ink and replaced it with a brand new genuine HP cartridge that I purchase about a year ago.  The printer gives me an error saying that I have an older generation cartridge that doesn't work in my printer.  That's **bleep** because I bought this cartridge in a two-pack that came with the one that ran out two days ago.  Bad enough you pay an arm and a leg for ink cartridges, now the printer won't let us use a brand new genuine HP cartridge because it's a year old!!!!  I'm pist! I've tried the troubleshoot you gave on another trend by removing the power cord and waiting 60 sec and re-initialize the printer. and it did not work.  Can you please help me solve this issue? 

[Jay_G24]

Hi @DC1962,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[LE24]

Jay,

I have the same problem.  Can you send me a private message on the solution?

Thanks.

[Phils1952]

Hey Jay, I too have this problem.  Please PM me so I can get a solution.  I need my printer!

[Phils1952]

For a possible workaround, try this website.  I was able to use my older genuine HP ink cartridges after following the process on the website. Use at your own risk, and I would run virus/malware scans on anything downloaded.  https://www.compandsave.com/hp-printer-firmware-downgrade  

[Phils1952]

Actually, just google 'HP firmware downgrade'.  There's plenty of websites that offer a downgrade process.  Be safe, run virus/malware scans on anything downloaded. Good luck.

[useryet]

Can't you just tell publicly what the solution is and then ask for info in private?

[Do04]

I have the same problem - can you please post the solution / send me private message

[Do04]

I am trying to get an answer about this - How do I proceed. I paid a lot of money for genuine HP ink, which I have verified on your website. And I can't use it in my printer

[Hayden400]

I have the same question.  I have two brand new ink cartridges that I can't use even though they came from the same pack of the ink I am trying to replace.  I keep getting the "Older Generation Cartridge" error, even though its the same "Generation" i was just using.  Why would they sell a large pack of ink if they're just going to make a software update that prevents me from using it when I run out?  Can someone please help me resolve this issue.