HP ENVY Photo 6200 cartridge problem

[Nucleation]

I am getting the following message:

"Cartridge error - Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved."

I cannot replace the cartridge as I have an HP Instant ink account, and it says that they won't send a new cartridge until this is resolved. It's a Catch 22 situation!

I tried everything listed here:

https://support.hp.com/in-en/document/ish_1721989-1461843-16

[Jay_G24]

Hi @Nucleation,

I'd like to help!

I understand you are facing a cartridge error.

As you have already tried the troubleshooting steps, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[Nucleation · Accepted solution]

I ended up calling the phone number on the instant ink page: https://instantink.hpconnected.com/us/en/l/

After giving support the info off the cartridge they ended up sending a new cartridge. The new cartridge works fine. It is unclear what was wrong with the old cartridge. 

Thanks for all the help. 

[willemsch]

Same problem, but no phone number in The Netherlands (and no response to email / whatsapp / facebook messenger).

Come on HP, up your customer support game!

[Jay_G24]

Hi @willemsch,

I'd like to help!

I understand you are facing a cartridge error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!