HP Envy 7900E - incompatible cartridge

[LoriNacho]

Please help - I have tried every "fix" related to powering on/off the printer - I have installed GENUINE HP cartridges and still get the incompatible message on the screen - this is beyond frustrating - I use the exact cartridge this model calls for and in the middle of printing, get the incompatible error message - 

Ready to return this printer for good - it has had multiple issues since purchase - now on my second one - first one never worked.   

[Echo_Lake]

@LoriNacho

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Is your printer enrolled in the Instant Ink plan?

While you respond to that, let's try these steps: Ink cartridge errors and the issue persists, it could be a hardware failure. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Maria007]

I am having the same trouble except that I have the Envy 7645. I have tried everything listed and am still getting the incompatible cartridges error. My printer is NOT enrolled in the Instant Ink plan. Are you able to help me fix my printer?

I just did one of the help options and it sort of worked. I removed the black ink cartridge and had the printer print in single cartridge mode. After removing that cartridge, the error code went away. So I printed a test page. It sounded like it was printing and the paper was pulled through correctly. But the page is completely blank. Not sure what to think about that.

[Echo_Lake]

@Maria007

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 

Try updating the printer firmware:

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.