HP Instant Ink Policy

Kelson2 · ‎07-11-2026

I recently cancelled my instant ink subscription. I did this because I was being sent cartridges that were accumulating before I had need of replacements. I now have unspent cartridges in my printer and two boxes of unused cartridges.

The printer indicates that I can no longer use any instant ink cartridges. If that stands, then I await instructions on how to return the cartridges at no cost to me.

It seems to me that HP could at least allow use of the cartridges now in my printer since they check my usage. I have purchase several HP printers over the years. This events alienates as a custmer.

Kelson Smith

SteffenBaierUK · ‎07-12-2026

Hello ,

Welcome to the HP community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

Please ensure you read and understand the Instant Ink FAQ

https://www.hp.com/gb-en/printers/instant-ink/faq.html

All questions are answered

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question