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‎05-04-2022 07:10 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

After a recent update to the firmware of my 7740 Officejet Pro the black ink cartridge 952XL Black showed up as empty.  I replaced the cartridge with another one with the same date etc. from the same package as the one that needed to be replaced and got an error "The indicated cartridge is an older generation cartridge that does not work in your printer" etc. and will not let me print anything in black. I put the other one back in and the printer error was "One or more HP genuine cartridges have been previously used" etc. but it printed with no issue. I cleaned the contacts and unplugged the printer for a few minutes and tried again with the same result. Why would "genuine HP cartridges" stop working in the printer they were designed for maybe because off updating firmware ? I bought spare cartridges just so I would not run out of ink and now I can't use the "Genuine HP cartridges"?

I also have an HP DesignJet 120. Should I update its firmware or will it do the asme thing?

 

The printer is HP OfficeJet Pro 7740 Wide Format All in One

Printer Product Number G5J38A

The firmware version is EDWINXPP1N002.2215A.00

Category:
3 people had the same question
5 REPLIES 5

‎05-07-2022 10:35 AM

HP Recommended

Hi @DJH54x,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎05-09-2022 12:56 PM

HP Recommended

I have the same problem with the same printer model and the same firmware version.

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‎05-10-2022 07:57 AM

HP Recommended

Hi @Camilo92TI,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Could you brief me on the issue?

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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‎05-10-2022 10:39 AM

HP Recommended

MicrosoftTeams-image (1).jpgMicrosoftTeams-image (2).jpg

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‎05-10-2022 01:27 PM

HP Recommended

Could you brief me on the issue?

 

Let me know!

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