HP Smart app only printing in greyscale

[Mark628]

Hi Team,
My Challenge is when i use HP Smart app to print documents or photos in an A4 sheet, i am not able to select "Color Mode" to Color , it is selecting Mono chrome or Grayscale only, even though i select Color it got changed to mono Chrome by itself,

Print Quality Diagnostic seems to be fine , Color is not printing at all, only today i started to face the issue

all other answers to this problem relate to going on to a desktop or laptop to uninstall. I don’t have this luxury from my phone. Can anyone help. I can’t be the only one 

[A_Gayathri]

Hi @Mark628,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Raj_05]

Hi @Mark628,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's frustrating when you encounter printing issues, especially when you're limited to using a mobile app. Here are some steps you can try to troubleshoot and resolve the issue with the HP Smart app printing only in greyscale.

Printer Settings:

• Check your printer's physical settings. Ensure that the color ink or toner cartridges are not empty or low on ink.
• Some printers have a setting to force black-and-white printing. Check your printer's manual or settings on the printer itself to make sure it's not set to print in monochrome.

HP Smart App Settings:

• Open the HP Smart app on your phone.
• Select the document or photo you want to print.
• Look for any settings related to color or grayscale. It's often found under advanced or quality settings.
• Make sure the color option is selected.

Reinstall HP Smart App:

• Uninstall the HP Smart app from your phone.
• Reinstall the app from the official app store (Google Play Store for Android or App Store for iOS).
• After reinstalling, set up your printer again and try printing in color.

Printer Firmware:

• Check if there are any firmware updates available for your printer. Outdated firmware can sometimes cause printing issues.

Check for App Updates:

• Make sure that your HP Smart app is up to date. Check for updates on the app store and install any available updates.

Network Connection:

• Ensure that your phone and printer are connected to the same network.
• Try restarting both your phone and the printer.

Print from Another App:

• If possible, try printing from a different app that supports your printer. This can help determine if the issue is specific to the HP Smart app.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support