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‎09-04-2021 10:38 AM - edited ‎09-08-2021 07:12 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3635
Operating System: Microsoft Windows 10 (64-bit)


I buy my HP DeskJet Ink Advantage 3635  printer from Kuwait and I came back with my printer to India. my old cartridge is 652 ink is not getting and I tried 680  when I tried this ink is not compatible with this printer error message seen for that please help me

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2021 11:38 AM

HP Recommended

@ALWIN_JAMES

 

Welcome to the HP support community.

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 people found this reply helpful
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1 REPLY 1

‎09-07-2021 11:38 AM

HP Recommended

@ALWIN_JAMES

 

Welcome to the HP support community.

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

3 people found this reply helpful
Was this reply helpful? Yes No
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