HP65XL Black cartridge won't fit HP Envy 5014

[JeanLM]

I ordered a two pack HP65XL black cartridge from Staples in May 2022, and it won't fit into the slot properly in my Envy 5014 when I went to replace it just now.  Yes, I know that the Envy 5014 is out of warranty.  It appears that the new HP65XL cartridge is sized differently than the empty one I just pulled out of the printer.  Did HP change the size recently?  How do I get the older version of HP65XL black?

[sandytechy20 · Accepted solution]

@JeanLM

Welcome to the HP support community.

I understand that you are unable to install the cartridge, and I am glad to assist you.

Try these steps to install the cartridge:- Click here

And if the issue still persists, this might require one on one interaction.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.