HP8610 getting cartridge error and now it will not allow cartridges to be removed

[eppa]

Getting the error message "one of more cartridges appear to be damaged.   Remove them and replace with new cartridges"   Problem is that the ink housing will not move and is inaccessible.    I tried  unplugging everything and doing the discharge with the power button but this error returns and seems to preventing the cartridge housing from returning.     

[Irfan_06]

Hi @eppa,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the step "All other ink cartridge errors" from this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[eppa]

Unfortunately I am not able to implement the solution in this link as the printer would not reset and the ink cartridge holder is an inaccessible location    I tried to reset by turning off the printer and back on and also 

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

The error will not disappear and printer cartridge holder is inaccessible.   I tried resetting by hitting the back button 4 times, however that function seems turned off as the Error dominates and will not allow this back button to be used more than once.  

I need some other method to reset the printer if one exists.    I was getting an error message for a non HP Yellow cartridge, so I went to Staples and bought a brand new HP yellow cartridge, however the printer feels there is some problem with this and previous yellow cartridges.   PReviously I was able to reset - however after using the new HP cartridge the error is the only thing on the screen.       Thank you for any other ideas,

[Irfan_06]

Hi @eppa,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support