How do I turn off ink level monitoring?

[Daniela34]

I followed instructions from other posts to do it from the Control Panel, but I do not see any box to untick notifications/ alerts from as mentioned here;

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/how-to-turn-off-the-ink-lev...

The same goes for the HP Assistant & HP Smart apps. I have disabled the chip monitoring from the HP Smart app settings, but the printer still reads my ink levels. 

I would like it to stop reading the ink levels completely, because it doesn't let me print many times because of 'low ink', even though it works once I go over the alert, it is simply annoying. 

Thank you!

[Nal_NR]

Hi @Daniela34,

Welcome to the HP Support Community. 

I'd like to help!

Try the following:
Highlight your printer, click Printer server properties, then click the Advanced tab and uncheck both "Show informational notifications..." boxes.  Apply and click OK.  

Also, verify that you don't have a program called Growl installed or running.

You may also refer to this document

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Daniela34,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Daniela34]

Hi, the email notification got into my spam folder and I never saw the reply until today.

It doesn't work, because I don't have those options in my advanced tab.