Hp envy photo 7858 won’t print

[Unhappyiboughth]

Hp envy photo won’t print cartridge new won’t print on Print a test page

[sandytechy20]

Hi,

Welcome to the HP support community.

I understand that the new cartridge is not printing, I am glad to assist you.

Clean the ink cartridges

1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Cartridges, and then touch Continue.

   A Print Quality Diagnostic page prints.

4. Examine the Print Quality Diagnostic page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

   • If the print quality is acceptable, touch Done. You can stop troubleshooting.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • A clean, lint-free cloth or a clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Open the ink cartridge access door.

   

3. Wait until the printer is idle and silent before you continue.

4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

5. Hold the ink cartridge by its sides.

   

6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

7. Clean the face and edges around the ink nozzle with the cloth or swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

8. Wait 10 minutes for the cleaned area to dry before you continue.

9. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   

10. Repeat these steps to clean around the nozzles on the other ink cartridge.

11. Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several.

Cheers.

[Unhappyiboughth]

This POS printer hasn’t printed anything it’s not the cartridges it goes through the motions but no print on the paper I’ll never buy HP again.

[sandytechy20]

Hi,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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