cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Tara_gal
Level 1
8 7 0 0
Message 11 of 18
Flag Post
HP Recommended

image0.jpeg

0 Kudos
Tara_gal
Level 1
8 7 0 0
Message 12 of 18
Flag Post
HP Recommended

image0.jpeg

0 Kudos
Tara_gal
Level 1
8 7 0 0
Message 13 of 18
Flag Post
HP Recommended

For some reason I can see the picture of report I posted yesterday but I am unable to see the pictures that I have attempted to attach today.IMG_9285.jpg

0 Kudos
Tara_gal
Level 1
8 7 0 0
Message 14 of 18
Flag Post
HP Recommended

IMG_9310 (1).jpg

0 Kudos
Madrat31
Author
New member
5 4 0 0
Message 15 of 18
Flag Post
HP Recommended

Hello again Jay_g24, sorry for the late reply.

 

I've tried using different methods, the top two printouts are done from my mobile phone and the bottom 2 are from my laptop using Adobe reader DC, the first one being normal pdf print the second one being done as "print as image" like you asked. The other image is 3 pictures I turned into a single page pdf to see the printing result (I've already noted photos print fine). I'm not sure if you can see but there are feint lines on this too, not as bad as the blue (& pink) one but still not printed properly 🤕. I can't see any reason why the printer could deferentiate between images and pdf files, and print pdf files differently to anything else. It's definitely not the software used because it does the same thing whether I print from my android phone or my windows 7 & 10 laptops. I'm completely flummoxed

16091890703029105703373725402445.jpg

16091891681029165717791081901404.jpg

0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
11,079 11,049 815 912
Message 16 of 18
Flag Post
HP Recommended

The print quality report has issues, this does seem like a cartridge issue.

 

Try the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues 

 

Hope this helps!

 

 

0 Kudos
Madrat31
Author
New member
5 4 0 0
Message 17 of 18
Flag Post
HP Recommended

I've already tried those steps,and the ink works fine when printing a photo but not from pdf

0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
11,079 11,049 815 912
Message 18 of 18
Flag Post
HP Recommended

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

 

Hope this helps!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation