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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: I cannot reconnect the printer to HP

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10-27-2024 04:22 PM
Hi @Eleanor261,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I understand you're experiencing an issue with printing from your printer.
To understand the issue and help you, please share the details listed below:
- Error messages or Blinking lights (if any) on the unit.
- May I know which application are you using to print?
- When was the last time your printer was working fine?
- How is the printer connect to the device from which you are trying to print? (WiFi or USB cable)
- Were there any changes made to your printer recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
10-29-2024 02:45 PM
Hi @Eleanor261,
Thank you for sharing the above information.
I see that you are looking for help with re-enrolling your Printer in the instant ink service.
Request you follow the steps below to re-enroll.
- Perform a power drain on the printer.
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
1) Sign into your account:
Home / Home Office: Sign into your Instant Ink account
2) Click Replace a Printer or Enroll a Printer and follow the steps to re-enroll the printer.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee