Issues with HP Envy 6452E

[Chris563468]

Since I purchased my HP Envy 6452e over a year ago.  I’ve had nothing but connectivity issues with it. I’ve reset the wireless settings multiple times to get it to finally print. It works for a while then when I randomly need to print something it’s doesn’t work. Currently it’s showing up in the HP smart app as “connected and Ready to print.” Then when I send something to print, the printer does absolutely nothing. It’s extremely frustrating because I pay for HP smart and I rarely print at all. Every time I need to print it doesn’t work. Is anyone is experiencing this? 

[Dragon-Fur]

@Chris563468 

Welcome to the HP Community --

Sure, I would guess someone else is experiencing trouble with printer connection -- 

Not connected, can't connect, won't stay connected  - these are a common lament.

If you are using a Mesh Network, know that this is not always an easy environment for the printer.

This article is easy to read – it explains some of the difficulties using Mesh network (Printers)

Tech Q&A: Fixing wireless printing on a mesh Wi-Fi network

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The "Offline" information is worth a look...

Yes, there is a lot of information here ...

Can't stand it?

Read what you can ---

Note:  One of the "likely to help" settings / changes:

Change your printer connection type (on the computer) to TCP/IP

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Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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What else?

If you have not done so -- or if you are unsure of the source of the problems -- take a look at the SSID named network setup for your printer's IPv4 connection to the network.

The printer supports 2.4GHz or 5GHz - not at the same time.

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 Examples

EWS_9025_Network_IPv4_Configuration_3

EWS_9025_Network_Wireless_IPv4_Advanced_2

Additional Detail - Dual Band

If your eyes glaze over when you read this, perhaps save it for later "in case needed".

SSID_Dual_Band_Example_16

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 6452e All-in-One Printer  

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