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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dizzydizzy
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Message 1 of 14
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M254dw Color Laserjet ink cartridges say "Supply Problem"

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Color LaserJet Pro M254dw
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I have a Color Laserjet printer M254dw and I recently replaced all 4 ink cartridges with HP ink cartridges.  All four of them come up with "Supply Problem" and I can't print.  I've tried rebooting the printer, unplugging the printer, nothing seems to clear the issue.

13 REPLIES 13
sandytechy20
HP Support Agent
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Message 2 of 14
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@dizzydizzy

 

Welcome to the HP support community.

 

Check for packing materials and paper

  1. Turn off the printer.

  2. Disconnect the power cord from the printer.

    Figure : Disconnecting the power cord

    Disconnecting the power cord.
  3. Open the toner cartridge door.

    Figure : Opening the toner cartridge door

    Opening the toner cartridge door.
  4. Look for and remove any packing material such as cardboard, tape, or paper debris.

    Figure : Example of removing packing material

    Example of removing packing material.
  5. Remove the toner cartridge.

    Figure : Removing toner cartridge

    Removing toner cartridge.
  6. Look for and remove any additional packing material or paper debris inside the toner cartridge area.

  7. Check for and remove the orange tab on the toner cartridge.

    Figure : Removing the orange tab

    Removing the orange tab.
  8. Check for and remove the protective sealing tape on the toner cartridge.

    To remove the protective sealing tape, pull the tab away from the toner cartridge, and then discard.

       CAUTION: 

    If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

    Figure : Removing the protective sealing tape

    Removing the protective sealing tape.
  9. Gently rock the toner cartridge from front to back to make sure the toner is distributed evenly.

    Figure : Rocking the toner cartridge

    Rocking the toner cartridge.
  10. Insert the toner cartridge into the printer, and then close the toner cartridge door.

    Figure : Inserting the toner cartridge

    Inserting the toner cartridge.
  11. Reconnect the power cord, and then turn on the printer.

Clean the electric contacts on the toner cartridge

  1. Open the toner cartridge access door.

  2. Remove the toner cartridge from its slot.

  3. Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

    NOTE: 

    Coffee filters work well.

    Figure : E-label on a toner cartridge

    Toner cartridge contact (E-label)
  4. Insert the toner cartridge into its slot, and then close the toner cartridge access door.

You can refer this HP document for more assistance:- Click  here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Chezlard
Level 1
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Message 3 of 14
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Hi

 

This is a firmware update issue as HP deliberately alter the firmware to prevent use of third party cartridges.

It happened to me and I have fixed it via

[Content removed]

 

The software rolls back the firmware to the working version. If it works do not touch it scenario

 

There are also instructions on the site on how to fix the printer to not automatically update the firmware.

 

I have run the software and disabled firmware updates and mine is back to full working order.

 

Try it IT  WORKS

 

Regards

 

Gary

Canon_fan
Level 1
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Message 4 of 14
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Same issue happened to me after latest firmware update.   Unfortunately HP removed your link to the fix.   NOT HAPPY with HP

DavidRV1
New member
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Message 5 of 14
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Same problem with cartridges no longer work - message Supply Problem - after performing update.  I have seen previously that you can send a fix for this.  Please do so if possible - this is one of 5 machines we have (though the only one where I am) and I don't want to risk this happening elsewhere. AND I DO NEED TO PRINT MATERIAL FOR WORK

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Chezlard
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Message 6 of 14
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HP seem to be blocking my postings with details of me I have a website

 

My name is Gary Farrell    and photography is my hobby

 

 

Fill in the gaps and contact me that way

gar_farre__photograp__.co_

 

Talk shortly I hope.

 

Corporate big bullies....will not prevail

 

Dr Gary Farrell

 

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zenrev1
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Message 7 of 14
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What absolute A**Holes! I will never buy an HP printer again their cartridges are 5 times the cost $260.00 vs $50 from 3rd parties.  I rather spend the money on a different printer at $260. Well Done HP! 

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BSL5000
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Message 8 of 14
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Can you send me the fix that was removed?

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aglasband
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Message 9 of 14
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Hi Gary can you send me a link at [personal info removed.] these people are knumbskulls and ripping us off with their BS issues.

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aglasband
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Message 10 of 14
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#1) that is NOT the same printer

#2) No, none of your techniques help. 

#3) can you actually provide a working solution?

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