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‎11-30-2021 01:35 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281fdw

Message on Printer Screen: Indicated Cartridges blocked for containing a non-HP chip! Does HP have a monopoly on which cartridges you can use

Category:
72 people had the same question
71 REPLIES 71

‎11-30-2021 04:06 PM

HP Recommended

You can use off brand cartridges but they must contain an HP chip. We well plenty of 3rd party color without issue. Contact your vendor of the cartridge, this is their problem not yours. although they will likely insist that it is HP and not their cartridge. Stick to your guns and either get it replaced or get your money back and buy from a more reputable vendor who will stand behind their product without giving you grief.

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3 people found this reply helpful
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‎12-01-2021 12:45 PM

HP Recommended

i got the same error.   Did HP change something as of December 1

is there a bypass until I can get compatible cartridges.

6 people found this reply helpful
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‎12-01-2021 01:32 PM

HP Recommended

This is a nee firmware update for sure. We were fine this morning and the printer installed an update on its own, then we got the same message. Basically full toner cartridges had to be thrown out because HP doesn't like them anymore. What a waste.

13 people found this reply helpful
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‎12-02-2021 05:04 AM - edited ‎12-02-2021 05:07 AM

HP Recommended

Same here.  They were working perfectly fine until about 10.30 and then they were not.   HP should hang their head in shame. A perfectly good printer now is completely un-usable unless we spend more money on HP...

12 people found this reply helpful
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‎12-02-2021 08:21 AM

HP Recommended

 I'm going to stop buying HP printers.  I have for years, but this is ridiculous.    This is a colossal waste of my time and money.  I can't even believe I'm on here complaining about this.  I just bought 4 of their Laptops for my employees, but I'm going to return them to Costco and swap them out for another brand.  Maybe they'll take this stupid printer back as well!

14 people found this reply helpful
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‎12-02-2021 11:05 AM

HP Recommended

I got this error message with original cartridges - I am assuming are HP. Without the packaging (I've had printer for about 15 months, it's a low volume use machine) - how do I know if the supplier used non-HP or HP cartridges?

1 person found this reply helpful
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‎12-02-2021 01:24 PM

HP Recommended

It is angering, I agree.  Was looking an hour ago at an HP computer for my new employee, then I got this error.  Nope, not going to do it.  Trashing this printer and going with Brother.  

6 people found this reply helpful
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‎12-03-2021 12:34 AM

HP Recommended

I had the cartridge error message as did others. I tried your solution of downgrading the firmware and it worked.  Kudos to you for being so helpful. I was ready to trash my printer.

4 people found this reply helpful
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‎12-03-2021 09:01 AM

HP Recommended

What version of firmware did you download?  My only option appears to be the version that caused this mess.

1 person found this reply helpful
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