My HP OfficeJet Pro 8028 is not printing blue and wont align the printer heads.

[Ling2860]

I originally thought it was just my blue ink cartridge, can't remember if it is cya? It was a new cartridge and it was not printing on the cleaning sheet. 

I have tried aligning and cleaning the printer heads.  

I have reset the factory settings. 

I have unplugged it and plugged back in.

I manually cleaned the printer heads. 

HP even sent me a replacement cartridge b/c it was under warranty and it still did not work.

I was wondering what else I have not tried.

The only other things is that the printer will not align when I run that alignment and scan the sheet.  However, there is nothing wrong with the cleaning printer sheet, besides no blue.

Any direction would be much appreciated.

[VikramTheGreat]

Hi @Ling2860,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the detailed breakdown. Since you've ruled out the cartridge itself on the HP OfficeJet Pro 8028 All-in-One Printer. (including using a replacement from HP), cyan ink (blue) still not printing points toward a printhead failure or ink delivery issue, not the cartridge.

Let's walk through a few steps to try and solve the Issue.

1. Run All Three Levels of Printhead Cleaning

HP recommends running up to three levels of cleaning, with a 30-minute wait before repeating if needed:

• On the printer control panel:
  • Go to Setup > Printer Maintenance > Clean Printhead
  • Run the cleaning and print the test page
  • If cyan is still missing, repeat up to three times
  • Wait 30 minutes before repeating the full cycle if needed 

2. Check Cartridge Venting

Sometimes the vent on the cartridge is blocked, which prevents ink flow:

• Remove the cyan cartridge
• Look at the top of the cartridge — there should be a small vent (usually under the label)
• Use a pin to gently clear any blockage in the vent
• Reinsert the cartridge and try printing again

3. Try a Different Cyan Cartridge (if available)

Even though HP replaced the cartridge, if you have access to another known-working cyan cartridge, try it. This helps rule out a rare batch issue.

4. Update Firmware

Make sure your printer is running the latest firmware:

• Visit the HP OfficeJet Pro 8028 All-in-One Printer Software and Driver Downloads | HP® Support
• Download and install the latest firmware for your printer

5. Check for Internal Ink System Failure

If none of the above works, the issue may be with the printhead assembly or ink delivery system. This is especially likely if:

• Cyan never prints, even after cleaning
• Other cartridges work fine
• The printer fails alignment due to a missing color

In this case, HP may need to replace the printhead or service the printer.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat