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‎07-14-2025 08:10 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

I originally thought it was just my blue ink cartridge, can't remember if it is cya? It was a new cartridge and it was not printing on the cleaning sheet. 

 

I have tried aligning and cleaning the printer heads.  

I have reset the factory settings. 

I have unplugged it and plugged back in.

I manually cleaned the printer heads. 

HP even sent me a replacement cartridge b/c it was under warranty and it still did not work.

 

I was wondering what else I have not tried.

The only other things is that the printer will not align when I run that alignment and scan the sheet.  However, there is nothing wrong with the cleaning printer sheet, besides no blue.

 

Any direction would be much appreciated.

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