My Instant Ink has not arrived and I need to print now

[Sharyne1]

I have had notification my Instant Ink shipment was sent on 16 Feb 24.  The tracking number shows that it has not even arrived at the Royal Mail yet.  I have now been without ink for three days. 

I have tried the chat/message function and their response is that as there is already a shipment on its way (?) they cannot do anything for me.

The bot/individual just keeps sending me screen shots of the Royal Mail tracking - which confirms it hasn't arrived with them yet - and does not answer my request to provide links or guidance on how to escalate, relevant policy (eg when does a shipment become classed as lost), or the complaint process.

Can anyone help?  I need ink now and I don't want to have to buy ink when I am paying for Instant Ink. 

I have never had this issue before.

[Nal_NR]

Hi @Sharyne1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with instant ink shipment.

I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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