New but "expired" 952XL cartridge not accepted by HP Officejet Pro 8710

[Betty0610]

@cedomanz

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[WILMNC]

I certainly hope HP will honor the requests of all the people with these expired cartridges still new in the packaging.  The "Warrantee" date does not say "will not work after this date".  If it did I would not have bought backups to have when my home cartridges ran out.  I just paid $134.81 at Staples to get new cartridges and it would be honorable if HP would refund that cost to me.  Please respond on how HP will handle this.  Thank you. 

[CarolMujica]

I have the same problem.  Talked to HP today and all they said was to buy new cartridiges.  The replacement I am trying to use came from the same multipack purchased at Costco a couple of years ago.  There is nothing wrong with it. I told the rep I could purchase a new printer for what I have in unused genuine HP 952XL cartridges.  They had the nerve to offer me an ink buying program and then when I said I would replace the printer they offered to share pricing on new printers, saying I should get a new printer for new features.  I print and scan/fax.  That is all.  When I said I would get a new printer he was under the gravely mistaken impression that I would EVER buy an HP printer again.  I have been an HP printer customer for 30+ years, even owned a laser printer way back in the day.  That ends now.

Anyone have time to investigate legal action for this bad business practice of "expiring" perfectly good ink to force repurchase? Maybe encourage HP to issue firmware correcting this problem or buying back all our perfectly good ink?

[Betty0610]

@CarolMujica

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!