OfficeJet 6958 "older generation cartridge"

[fmcdmc]

I am using HP Branded 902XL cartridges in my HP Office Jet 6958 Printer. I get an error message saying I am using an older generation cartridge. I just bought the cartridge, are you telling me that Amazon is selling old product? How can I get this to work?

[Jay_G24]

Hi @fmcdmc,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps!

Keep me posted!

[LC723]

Hi Jay_G24,

I am getting the same error messages. please help.

thanks

[fmcdmc]

So the problem happened when I replaced the black cartridge. I only print in black and the color cartridges that I had in the printer had a 2020 date on them. They were the cartridges that were too old. Once I relpaced the color cartridges everything worked fine. 

[Jay_G24]

Hi @LC723,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[DAC3331]

Hi Jay_G24

I am getting the same "older cartridge" error on my HP OfficeJet 6958.

Please help!

thank you.

[Jay_G24]

Hi @DAC3331,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DAC3331]

Thank you for response. Don't yet see the private message requesting additional information. Have spent WAY too many hours researching and trying things. Please let me know if there is a fix - soon - I need a printer.

[Jay_G24]

@DAC3331, 

I have resent the message could you check your inbox?

Let me know.