OfficeJet 6958 "older generation cartridge"

[Grendel19]

Why don't you just provide a link to the software patch!!  Everyone here appears to get a private message.

I have an HP OfficeJet Pro 6978 with GENUINE EFFING HP CARTRIDGES and  replacing like-for-like.  Both sets of cartridges were purchased at the same time, to "ensure I don't run out of ink".   Not cool that this is a know problem and there in no published fix.  If there is, point me to the link so I can print again.  Publish it here for the next user with an issue.

[syt143]

I too am having this issue.

New black cartridge made by HP says its too old.

please help

thx

[MasterTrust]

I'm having the same problem with 8715 printer, replaced the empty black cartridge with an HP replacement from Costco and get the "older generation" error.  HP needs to step up and give us all a solution.

[colanero]

hello. I am also having the same 'older generation cartridge' problem. Please assist. Thanks

[Grendel19]

Can I get a private message to help me fix the same issue?  I would like to continue using the exact same cartridges that I've been using for years.

[Grendel19]

I need the same private message to allow me to use the exact same cartridges in my HP printer that I've been using for years.

[Grendel19]

I have the same issues - what does it take to get a PM so I can start printing again?

[zeroFsgiven]

I am having same issue with 8715. Minimal response and assistance from HP, still unable to print after a week.

[Anand_Andy]

Hi @zeroFsgiven,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[JoaquinR]

I'm having the same issue with my OfficeJet 6958.  I'm getting the "Older Cartridge" message.  It's a shame because I bought the 902XL from Costco 18 months ago, so it's legit HP.  In other words HP got my money (via costco).  Could someone at HP message me the fix for this error.  Kind regards.