Officejet 3830 Does Not Print Color

[BillFerns]

My OfficeJet 3830 stopped printing color a few months ago. This is a well-documented problem with many, many reports by users about this same problem on the HP forums. I have tried all the steps outlined in various postings by HP reps -- uninstalling the printer, downloading and updating drivers, adding a new port for the printer, using HP's diagnostic software, etc. 

The printer CAN print color--when I run the test page, the printer prints color, but not when I try to print color from applications. Many of the suggestions from the HP reps say to  check off 'grayscale' printing, but the driver interfaces do not show that option.

It is clear to me, from the multiple reports of this same problem (and more importantly, follow-up reports saying the the HP reps' suggestions don't work, that this is a problem with HP's driver software. Can you please, please get it fixed. At this point, without being able to print color, we'll have to get a new printer, and it's unlikely to be another HP., seeing how HP still hasn't dealt with this continued and well-documented problem.

[Bill_Boquet · Accepted solution]

Have a look at :

OfficeJet 3830 Color option missing from printer preferences - HP Support Community - 8264615

The workaround could also work for your specific HP printer. If it is the case, thanks to give feedback.

[BillFerns]

Bill Boquet's solution worked great, so if you are on this page, go to the link he provided.

[ches1990]

Параметр печати для "цвета" по умолчанию монохромный и не позволяет мне выбрать "цвет" из-за конфликта настроек принтера. Не удалось найти конфликт печати или принтера ни на принтере, ни на моем компьютере. Тестовые отпечатки с принтера хороши. Любые предложения относительно того, какой конфликт блокирует мою цветную печать?

[RodrigoB]

Hi @ches1990 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,