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‎07-01-2022 03:01 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: macOS 12.0 Monterey

Ink cartridges purchased at the same time as the printer return error message "Older Generation Cartridge" and the printer will not work with it installed. 

Is there a known workaround for this error?

 

Back to searching the boards! 

Thanks in advance.

 


Office Jet Pro 8715
Mac SO

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2022 11:04 AM

HP Recommended

Hi @SteveD2022,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-05-2022 11:04 AM

HP Recommended

Hi @SteveD2022,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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