Older Generation Cartridge

[Zacch]

I currently use a HP OfficeJet Pro 8710 which uses 955 Ink Cartridges. When I installed my brand new 955 cartridges i bought last year to replace my ink, it indicates that the cartridges are generation cartridges that don't work with my printer. The cartridges are from the same batch that I purchased last year. Is there any solution for this issue?Error Message on my HP OfficeJet Pro 8710 PrinterInk Cartridges bought at the same time

[MagicGenie]

This just happened on my 8710 also.  I am thinking about an EcoTech because I am so frustrated at this.  Hope HP comes up with a solution soon.

[Jay_G24]

Hi @Zacch, @MagicGenie,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

[Dakat]

Hi, I am experiencing the same issues. Can you please send through instructions to fix issue.

Thanks

[paned]

I have a HP Office Jet Pro 8720 All-in-One printer. I replaced the black ink cartridge with a new one-same HP 952XL cartridge that I've always used  but I received the following message:

"The indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP Support for more information."

I'm unable to print. Please send me a solution.

Thanks,

Paned

[Jay_G24]

Hi @paned,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping