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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-22-2021 08:34 AM - last edited on ‎10-25-2021 12:42 PM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.  

  

Original topic URL: https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Photosmart-6520-will-not-print-bl... 

 

I have the same exact issue.  I have gone through all the steps listed on the HP support page, ran diagnostics, replaced the blank ink cartridge 3 times - the issue persists - printer doesn't print or copy in black although ink levels are full.  Printer is out of warranty, location is US. Please advise. 

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1 REPLY 1

‎10-26-2021 06:47 AM - edited ‎10-26-2021 06:49 AM

HP Recommended

@MayaG777

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I understand that your HP printer is not printing black.  If you have already performed the steps from the document Black Ink Not Printing: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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