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‎10-10-2025 07:54 AM

HP Recommended

I realize my printer is old. It is a HP Color LaserJet CP1215. I am running Windows 11 Enterprise. The advice you give on how to check ink cartridge levels does not work in the OS as those prompts and menu selection are not available. Nor will the support center acknowledge the valid serial number from the machine (probably due to planned obsolescence). The serial number is CNAC82C0DM. How can I check the ink levels? I truly hate to give up on a faithful machine, but if I must, I will not be purchasing an HP. I have purchased many since this one, and this is the only one that lasted.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2025 12:10 PM

HP Recommended

Hello @SSCemexKnox ,
Welcome to the HP Support Community!

Try this:

Andr1611_0-1760119647642.png

More Infos here: http://h10032.www1.hp.com/ctg/Manual/c00911764.pdf

Page 42 Chapter 6 Manage and maintain.

I hope that helps you.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-10-2025 12:10 PM

HP Recommended

Hello @SSCemexKnox ,
Welcome to the HP Support Community!

Try this:

Andr1611_0-1760119647642.png

More Infos here: http://h10032.www1.hp.com/ctg/Manual/c00911764.pdf

Page 42 Chapter 6 Manage and maintain.

I hope that helps you.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         
1 person found this reply helpful
Was this reply helpful? Yes No
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