Printer does not print in color?

[Trudijane]

Hi

My printer suddenly stopped printing in color.  I switched to a brand new color cartridge - and it still just prints in black & white.  Last time I printed, it had no problem printing in color. 

I don't really have a screen on this printer to help me troubleshoot.  Can someone help me?

Or preferably I'd like to talk to HP Customer Support directly.  My printer is not longer under warranty.

First - how do I check the ink levels on my cartridges?

Thank you

[sandytechy20 · Accepted solution]

@Trudijane

Welcome to the HP support community.

I understand that you are getting print quality issues.

Refer to the steps mentioned in this HP document to fix the issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Trudijane]

I decided to fool around with the 'settings' in the print menu.  Everything looked right to me - but - the computer name gave me 2 choices - 1) HP ENVY 6000 series - which IS the name of my printer!!!  Then I scrolled down to see what else was there; and below is it said "Trudi's Printer" which I remember calling my OLD printer.

However, I switched it to that option and sure enough it printed my image in color.  I don't know why it worked - it just did.

[sandytechy20]

@Trudijane

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.