Printer will not print

[jogill]

I recently changed the ink cartridges in my printer because they were low. The new ones I put in were purchased a while ago but are HP and the correct cartridge for the printer. Now my printer will not print and gives me a message: "The cartridge indicated is an older generation cartridge that does not work in your printer." It printed at least one page after I changed cartridges but now just this message comes up. Any suggestions? 

[Anand_Andy · Accepted solution]

Hi @jogill,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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