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‎01-29-2018 04:15 PM

HP Recommended
Product: MFP M477fnw
Operating System: macOS 10.12 Sierra

Hi,

 

I am having a major issue! I've changed nothing at all about my computer, printer, etc., but all of a sudden my color laserjet pro MFP M177fw won't print! It says that it's printing, and things in the queue, but that's it. Nothing happens. 

 

If I print a test page from the printer itself it'll print, but my computer can't do it. The wireless is working fine, and I ran a diagnostic test and it said everything passed. I ran the troubleshooter from my computer and it said it there were no detectable problems. 

 

Please help. 

 

Thanks 

Heather 

25 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2018 02:06 PM

HP Recommended

Uninstall and reinstall with the latest software from http://support.hp.com for your OS.  That should repair any connections that have broken.

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View solution in original post

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11 REPLIES 11

‎01-30-2018 02:06 PM

HP Recommended

Uninstall and reinstall with the latest software from http://support.hp.com for your OS.  That should repair any connections that have broken.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎07-12-2018 07:59 PM

HP Recommended

On Wednesday we printed a few things without problem.  This morning, I copied 12 pages.  Tried to print, but sounded as something was jammed.  3 Pages were jammed in the printer.  We removed the papers that were jammed.  Now it will not print.  It was suggested to uninstall and reinstall with the latest software from support for your OS.  I have no idea what that means and how to do it.

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‎07-13-2018 08:51 AM

HP Recommended

Please start your own thread and invite me to it by tagging me with @John_Getzke.

 

Your issue is not related to the one mentioned in this thread.  I can assist you further from there.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
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‎07-15-2018 05:59 PM

HP Recommended

I had same problem:  Printer working fine, then suddenly it won't print.  It will print test pages and scans just fine.  I tried uninstalling it, however the uninstall software didn't work.  I tried downloading new drivers without uninstalling the old driver, and no change.  Any suggestions?

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‎12-10-2018 06:49 PM

HP Recommended

Did that. Didn't help.

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‎12-10-2018 07:11 PM

HP Recommended

@John_Getzke. PLEASE HELP. I've redownloaded printer drivers/ firmware to no avail. I've updated Adobe reader. No help. NONE OF THESE WORKS. I can print just fine from MS Word documents, but no PDF document or Hallmark cards will print. Worked fine a few weeks ago.

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‎12-11-2018 05:56 AM

HP Recommended

Please start your own thread and tag me as the others have done here.

 

This thread is already solved and belongs to someone else.  

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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‎03-29-2019 06:51 AM

HP Recommended

I have had to do this process multiple times and at the least convenient times it occurs again without warning. Why does this keep happening? Sometimes it doesn't work until multiple tries.

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‎09-17-2019 09:07 AM

HP Recommended

I can't get my printer to install

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