Printing output is having a double effect - that is has a shadow

[atignetwork]

Hi

I’m having problem with my hp 8620 printing documents

A the double effect occurs when i print or copy out a document.
I did the hard reset and the problem remain the same.
--- hard reset------
Hard Reset:

Unplug the power cord from the printer and wall

Take out the toner/cartridges

Wait 30 sec

Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)

Insert the toner/cartridges back into the printer
Looking farword to hear from you

Here is the link on the matter 
https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Printing-output-is-quot-dou...

[TEJ1602]

@atignetwork, Welcome to HP Support Community!

I'd suggest you follow the steps from the document Fixing Print Quality Problems to isolate and resolve the issue.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try printing/copying.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!