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‎01-11-2022 06:05 PM

HP Recommended
Product: HP ENVY 4500
Operating System: macOS 10.15 Catalina

I replaced the black ink of my HP ENVY 4500 with HP 61 cartridge and it was working great.  After a couple of months of disuse, the printer now only prints the top half of text/sentences.  In addition, it no longer prints everything at the bottom of the alignment page.   I put in a new black ink cartridge, cleaned the printer head, unplugged from power source to reset...no difference. Tried to update the firmware but it says no firmware update not available.   How can I fix this?

 

Thanks!

CS

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