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‎08-20-2020 11:06 AM

HP Recommended

Hi there, 

 

I am getting same Cartridge error for HP Envy Photo 6230 as other community members. I have tried all other options to fix the problem, however the error still exits which most likely due to cartridge running out of ink as on my HP smart software there are showing was empty. 

The reason is when I use cartridges received with the HP printer they are recognized and getting printed. I have already raised a call with HP to send me the Cartridge with number reference number:5051659666.  Can you please help me to resolve this problem by shipping me the Cartridges

 

with regards,

Mubbashshir

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2020 03:26 PM

HP Recommended

@maria-123 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-21-2020 03:26 PM

HP Recommended

@maria-123 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎08-28-2020 10:06 AM - edited ‎08-28-2020 10:09 AM

HP Recommended

Hi All, 

 

I have received the HP Cartridges and now after installing, I am able to successfully take prints. Thanks for help from Riddle_Deciper and Jay

Was this reply helpful? Yes No
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