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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎12-24-2020 04:06 PM

HP Recommended
Product: HP Envy Photo 7130
Operating System: Microsoft Windows 10 (64-bit)

Getting the above message. Tried all trouble shooting taking cartridge out, clean it etc, turn off, reset blah blah . I’m subscribed to instant ink so only genuine cartridges. Ironically I have a colour cartridge en route but this error relates to black cartridge. And I can’t find anyway to reset error to use colour cartridge  so printer is basically a brick. Any way of resetting. Tried virtual assistant but that kept telling me cartridge being sent!!! 

Category:
1 REPLY 1

‎12-27-2020 07:03 AM

HP Recommended

Hi @Ant-J,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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