Smart Tank 500 Series Black ink Printhead not printing, {cartridge does not come in center}

[Bebbs]

My Black ink Printhead does not print correctly, prints very light grey, I have a Printhead to replace the one in the printer, but when I open the two doors the cartridges do not move to the center so I can remove the black printhead.  I have searched and read that if the machine does not find anything wrong with the printhead one cannot replace the printheads.  The printer does not print in black any longer and the first three to five lines are not printing correctly, prints half letters or not at all.  I need to change that black printhead because I have some printing waiting.  

Can anyone help me, please.

Thank you very much.

Bebbs

[Echo_Lake]

@Bebbs

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ejgacutan]

Hi HP Support, got the same trouble. I have HP Smart Tank 519 series.

[RAJASHEKAR9]

BLACK INK PRINTING TEXET PRINT UNERLINEING PRINT NOT QUALITY PRINT  JAMPING  AND 1STEP GAP PRINGING , MY PRINTHEAD NE WLY FITTING RECETY 2MONTHS AGO

[Anand_Andy]

Hi @RAJASHEKAR9,

Welcome to the HP Support Community

I understand you are facing an issue with your printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID
• From when did the issue begin?
• Are you using genuine HP Ink cartridges?

Please provide me with the above details to further assist you with a fix.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mikeyv83]

I have the exact same problem but with a 519. Tried doing a printhead clean, nothing. Ink is full. The printhead does not go into the middle. I have managed to get to the printhead, unseated it and resat it, still the same. The color work fine, grey scale works fine. Just the black, I can't get black to print.

[Bebbs]

Hello Anand_Andy,

I am answering your requests.

The exact name of my product is:  HP Smart Tank Plus 551 Wireless All-in-One

From when did the issue begin? :  This issue started from day one of using it.  

Are you using genuine HP Ink cartridges? : Yes, I am using the ink the printer came with.

I need to tell you I have had health issues since I purchased the first printer, hospitalized twice, the reason why I am so late in the requests for help.

Thanks for your time and efforts.

Bebbs

[Anand_Andy]

Hi @mikeyv83,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Smart Tank 519. Not to worry I will help you to get a resolution to resolve the issue.

So please follow the instructions mentioned in this document to resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @Bebbs,

Welcome to the HP Support Community

I hope you are recovering fine now and wish you a speedy recovery. I understand you are facing a print quality issue with your HP Smart Tank 551. Not to worry I will help you to get a resolution to resolve the issue.

So please follow the instructions mentioned in this document to resolve the issue.

If the issue persists, please keep me posted

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bebbs]

Thanks Anand_Andy,

I just completed all the Steps in the document you provided.
I did a Clean the Printheads three times and it helped for the the Test Pattern 1, but,  it did not do anything for the Test Pattern 2 and 3.  Gaps and lines at same places. 

I even did a Printhead Alignment and nothing has helped. 
I printed a document before the Steps and Alignment and the same after and they turn out the same one from the other, it did not help at all.  
Would you know how much it would cost me if I contacted someone to help me to remove the Printheads and insert the ones HP had sent me last year?  I would need to know the cost before I call a tech. because it can be more than the printer itself, you know.  So, so sad .

Thanks again,

Bebbs