The ink that came with my printer now does not work after I ended the instant ink subscription.

[MellowCheez]

I never bought any ink through the instant ink subscription. I did subscribe for a while but was never sent any supplies. I decided to end it. Once I did, the ink in my printer (which came with the printer) now does not work. I have stopped web services and it is still showing I need a sub to use these cartridges. This is ridiculous. HP you really need to fix this. I am NOT going to buy more cartridges to replace ones that came with the printer due to your software issues.

[Irfan_06]

Hi @MellowCheez,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

If you cancel your instant ink service you can continue printing with Instant Ink supplies until the end of your current billing cycle. At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MellowCheez]

These inks are not instant inks. These are the inks that came with the printer. The black was deemed faulty and you guys sent me a new one. I did not subscribe to instant ink until months later. Why are these being flagged as instant inks when they are not?