The printer won't print a job sent from my computer in color, only grayscale.

[PK821]

HP Envy 5540 All-in-One Printer series

[Raj_05]

Hi @PK821,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5540 printer is not printing in color as expected, there are several potential reasons for this issue. Here are some troubleshooting steps you can follow to identify and resolve the problem.

Check Ink Levels:

• Ensure that the color ink cartridges in your printer have sufficient ink. You can check the ink levels through the printer software or the printer's control panel.

Printer Settings:

• Open the print settings on your computer when sending a print job. Make sure that the printer settings are configured to print in color. Look for an option such as "Color" or "Black & Color" and select the appropriate setting.

Print Driver Settings:

• Ensure that the printer driver installed on your computer is configured correctly. Access the printer properties or preferences through the control panel or the print dialog box and verify that color printing is enabled.

Default Print Settings:

• Check the default print settings on your computer. Sometimes, the default settings might be set to grayscale. Change the default settings to color if necessary.

Printer Software:

• Install the latest printer software and drivers from the official HP website. Newer software versions may include bug fixes and improvements that can resolve printing issues.

Test Print:

• Print a test page directly from the printer. This will help you determine whether the issue is with the printer itself or the computer. Follow the printer's user manual for instructions on how to print a test page.

Check Color Settings on the Printer:

• Use the printer's control panel to check if there are any color-related settings that might be affecting the output. Ensure that the printer is not set to grayscale or black and white mode.

Verify Connections:

• Make sure that all cables connecting your printer to the computer are securely plugged in. A loose or damaged cable could affect the communication between the devices.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP website. Updating the firmware can sometimes resolve compatibility issues.

By following these steps, you should be able to identify and resolve the issue with your HP Envy 5540 printer not printing in color.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support