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‎01-22-2024 10:36 AM

HP Recommended

I bought non HP ink for Officejet Pro 8025e by mistake.  Why can't I use these cartridges?

Category:
1 REPLY 1

‎01-24-2024 12:33 PM

HP Recommended

Hi @AlgRSVP,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I understand you're unable to print using non-HP ink cartridges

 

I recommend you update the printer firmware Click Here

 

Download available firmware updates from the HP website with the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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