• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-14-2025 01:41 PM

HP Recommended
Product: HP OfficeJet 8012 All-in-One Printer
Operating System: Microsoft Windows 11

Can anyone give me a downgrade or something and tell me how to downgrade my Officejet 8012?

1 person had the same question
1 REPLY 1

‎09-17-2025 05:05 AM

HP Recommended

@Lu102, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Here's how you can fix it and optionally downgrade your printer firmware if needed.

 

Confirm the Problematic Update

  • Go to Settings > Windows Update > Update history
  • Look for KB5062660 under “Cumulative Updates”
  • If installed recently, this is likely the cause.

Uninstall the Update

  • Go to Settings > Windows Update > Update history > Uninstall updates
  • Select KB5062660 and uninstall it.
  • Then go to Settings > Windows Update and Pause updates for 1 week to prevent reinstallation.

Reinstall Printer Drivers

  1. Go to Control Panel > Programs and Features and uninstall all HP printer software.
  2. Restart your PC.
  3. Download the latest drivers for your printer from HP’s official page:
    HP OfficeJet 8012 All-in-One Printer Software and Driver Downloads | HP® Support
  4. Install the driver and follow on-screen instructions.
  5. Print a test page to confirm functionality.

Tips

  • Always restart your PC after uninstalling drivers.
  • Avoid using generic Windows drivers, use HP’s full-featured package.
  • Create a System Restore Point before making major changes.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.