depleted cartridges must be replaced to print

[paul_gina]

My printer just asked me to change its Black Ink cartridge

Having complied with that (using genuine HP cartridge) and it telling me that the black ink had been replaced) I now cant print because:

"Depleted  Cartridges must be replaced to continue printing."

My quesiton is simply this - how do I know which of the other three cartridges needs to be replaced, having previously been specifically told to change the balck one (which I have done)?

I have tried the 'switch the printer off, unplug it from the mains supply. Wait fo 30 seconds and plug it back in and switch it on again' standard hardware fix, but this hasnt helped

If it wont tell me which of the other cartridges need to be changed, must I replace all of them? If so, why do HP bother to sell four different ones?

[Jeet_singh · Accepted solution]

Hi @paul_gina,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with the depleted ink cartridges on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

The printer is designed to print when the ink is low, but once the ink is completely depleted, the printer will also stop printing. The reason behind this is because the depleted cartridge will damage the printhead of the printer if tried to print.

Also, there is no way of tricking the printer about cartridge being depleted. As far as I understand, the ink level is either measured by using a microchip in the cartridge. 

Step 1: Check from the printer software on a Windows  

Check estimated ink or toner levels for a printer connected to a Windows computer.

1. Turn on the printer and make sure that it is in a ready state and is connected to the computer.

2. Search Windows for HP, and then click your printer name from the list of results. If HP Solution Center displays in the results, click it.

   Estimated ink or toner levels display on the home window of the printer software.

   Figure : Example of Estimated Ink Levels in HP Printer Assistant

   

   Figure : Example of Estimated Ink Levels in HP Solution Center

   

   Figure : Example of Supplies Status in HP Device Toolbox

   

If you could not access your ink levels, continue to the next step.

For more assistance, please follow the steps suggested in the support document for - HP Printers - How to Check Ink or Toner Levels

HP Printers - Cannot Print When One of the HP Ink Cartridges is Empty

Hence, please use a new cartridge and check the printer functionality. You can employ the steps I provided in my above message to limit the use of color ink cartridges.

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow.

[paul_gina]

Thats exactly what I need help to do, thanks

How disapointing that it took you two days to compete it (no personal critism of you Jeet_singh) merely general feedback to HP and that Sarah on HP Chat Support (case number:5003105717) didnt know about the process you showed me in your post

Much appreciated, best

paul_gina

[Jeet_singh]

Hi @paul_gina,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[Razz00]

Thank you for engaging in HP Support Forums.    There is another easier way of knowing which cartridges is out of ink or low on ink that might need to be replaced soon

On the printer control panel, swipe down from the top of the screen to open the Dashboard, and then touch the Ink Level Indicator icon .

The control panel displays estimated ink levels. The amount of color shown within a column represents how much ink remains in the ink cartridge of that color.

Figure : Example of the ink level display

Raz

"Although I am working for HP, I'm speaking for myself and not on behalf of HP"

[215LICENSE]

I did everything replace the C cartridge, wipe it, shut down, upgrade.  there has to be something wrong with the reader.  HELP!!!!!!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about forum posting, please feel free to send me a private message!

Thank you