-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: horizontal lines problem

Create an account on the HP Community to personalize your profile and ask a question
08-05-2020 03:24 AM
Bought a used samsung c480w laserprinter and when installed and try printing it shows these horizontal lines in every print. What could be the problem and how could I fix this?
08-05-2020 06:42 AM
Two things to clarify:
1. happens on every print in the same spot?
2. Only happens once per page?
If the two above are correct it would suggest an issue with the transfer belt, which is the grey or black mylar belt that carries toner from cartridges to be deposited on the paper. You can check it to see if there is some obvious foreign material. Do not touch the belt or other imaging surfaces inside printer with bare hands as skin oil can lead to further defects.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
08-05-2020 12:44 PM
Thanks for your reply.
The lines are arbitrary, but it does seem to appear around 20cm apart from each other. So when the lines appear around the top there will be another row of lines 20cm below. When the lines appear in the middle there is only one row of lines.
I got the same suggestion from someone that it could be the transfer belt or cleaning blades. This afternoon I cleaned them both and it was somewhat dirty mostly on the cleaning blades, but the problem did not improve even slightly.